How is data protection ensured with the 2-sense emergency call with camera?

If the flexyPage display in the elevator is equipped with a camera for the 2-senses emergency call function, data protection must be strictly observed. The flexyPage system offers a number of functions to ensure data protection. In addition, operators of elevators equipped with such a system should transparently refer to the handling of data in their privacy policies.

When used with cameras in elevators, the flexyPage 2-senses emergency call function provides a number of positive privacy features to increase user confidence and protect their privacy. Here are some examples of such features:

1. Selective activation of the camera: The camera in the elevator is configured so that it can only be activated in an emergency. This means that the camera is deactivated by default and can only be switched on by the emergency call center within 3 minutes of the emergency call button being pressed. This ensures that the camera cannot record without authorization or without a legitimate reason. 
2. Anonymization of the recorded data: When the camera is activated in an emergency, technical measures can be taken to protect the identity of the persons recorded. For example, faces can be automatically obscured or disguised to ensure that no personal information is recorded.
3. Limited access to the recorded data: The recorded data is only accessible to authorized personnel in the emergency call center. This can be ensured by strong authentication and authorization assignment. Only authorized personnel are able to access the data.
4. Data storage and deletion: The recorded data should only be stored for a limited period of time required for emergency operation. After the expiration of this period, the chat logs incl. recorded image data can be automatically and permanently deleted to prevent unauthorized use or misuse of the data.
5. Transparent privacy policy: The elevator operator should provide clear privacy policies and terms of use that tell elevator users how data will be used, protected, and stored. The policies should be easy to understand and comply with applicable data protection laws.
6. Security verification and encryption: Appropriate security measures are taken to ensure the integrity of the recorded data. These include, for example, encryption of data transmission and storage to ensure that the data cannot be intercepted or manipulated by unauthorized persons. The security of the system is checked in regular penetration tests.

These privacy features can help increase user confidence in an emergency call function with camera in elevators by ensuring that users' privacy is respected and their data is adequately protected.