Two-sense communication for elevators with flexyPage Messenger

According ASME A17.1-2019 the flexyPage Messenger solution provides a visual text based communication between authorized personel (e.g. in an emergency call center) and the elevator car. 

After activating an emergency call the authorized personel can establish the two-senses communication and the camera to look into the elevator car. The display in the COP shows a message that the communication is established and the text messages and questions from the authorized personel. The trapped persons can anser the question using the touch screen or the buttons of the COP. 

The flexyPage Messenger allows communication in different languages and the sending of free text. The displays communicate directly with the acoustic emergency call devices. 

When the emergency call is completed, the display switches back to its original function, as a TFT lift display or as a multimedia display, e.g. in conjunction with the elevator CMS flexyPage Campaign. 

When an emergency call is triggered, the acoustic emergency call devices establish a connection to the control centre and identify themselves there. This may take a while and only then can the call centre be communicated acoustically. The status, whether the connection is currently being established or can already be spoken, is usually only displayed with two small LEDs or pictograms. 
The flexyPage displays can show the status when the connection is established in an understandable way with animated graphics and text. 

Elevator users speak many different languages and flexyPage Messenger also supports unlimited languages. These can be defined by the emergency call centre for each elevator. When establishing a connection, the user can select his language in the elevator and communicate with the emergency call centre in that language. In addition to predefined text blocks with questions and answers, Messenger also offers the option of automatic translation. 

The flexyPage Messenger allows you to send free text to the person included, just like a text messenger app. In addition, the Messenger allows you to send possible responses, which the user can easily select or confirm. Text blocks including the possible replies can also be pre-defined in the Messenger software. 

Optionally, the displays can be equipped with a camera that can only be activated from the control centre in the event of an emergency. This enables the control centre to get an exact picture of the trapped persons and to quickly initiate the right emergency measures. 

In connection with the emergency call, it is important that the processing of emergency calls is completely logged in the control centres. The flexyPage Messenger logs all events with status, question, answer and time stamp for later traceability. The logs can be exported and professionally backed up. 

Communication between the displays and the Messenger server is based exclusively on web-based protocols. You can connect your elevators with the 2SC function to different emergency call centers or use our Messenger service as SaaS or operate your own Messenger server in your local network. 

If your maintenance contract has changed or expires, you can easily connect the flexyPage Messenger to a new emergency call center. Just change the URL in the Messenger widget!